• 2-7 yrs
  • 25000-40000 p.m.
  • Ahmedabad, Gujarat, India
  • 30
  • Telecaller / Customer Care
  • Airlines, Hospital, Hotel & Restaurant, Telecom, Banking & Finance, E-commerce, Others
  • Microsoft Excel/Word/PowerPoint, Customer relationship management, Good communication skills, Service Delivery, Client servicing, Technical Support, Inbound calling, Others(Excellent Written/Verbal commu.,Team player,Multi tasking)
  • Permanent
  • Full Time
  • English
  • Male/Female

Job description:

Designation: Technical Support Executive (Voice) Key Roles and Responsibilities: This position is responsible for ensuring customer loyalty and provide support to their technical queries To identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines. To provide end to end complete resolution to customer concerns which are strictly technical To close loop with the customer and post providing the customer necessary resolution and initiate re polling to identify efficiency. To be able to handle customer interactions while maintaining the set quality standards defined by company To be aware of the latest technology (Telecom sector) launched as well as the recent change in processes in order to communicate correct information to the customer. Qualification: Graduate in B.E, B-tech, BCA, MCA, BSc-IT or any Technical back-ground can be considered

Job posted by:

Smart Lion