"* Analyzing and sharing feedback of calls made by agents.
* Identifying fatal errors and non-fatal errors impacting the process and
take
corrective/preventive action
* Monitor agents to identify errors, deviations & initiate corrective
measures.
* Provide actionable data to various internal support groups as needed.
* Conduct feedback sessions with Agents.
* Participate in design of quality standards.
* Prepare and analyze internal and external quality reports for
management staff
review."
Job posted by:
Mayur Technosoft Pvt Ltd
Expired
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