• 1-2 yrs
  • 10000-14000 p.m.
  • Sector 63, Noida, Uttar Pradesh, India
  • 15
  • Telecaller / Customer Care
  • Airlines, Hospital, Hotel & Restaurant, Telecom, Banking & Finance, E-commerce, Others
  • Good communication skills, Client servicing
  • Permanent
  • Full Time
  • Male/Female

Job description:

"* Analyzing and sharing feedback of calls made by agents. * Identifying fatal errors and non-fatal errors impacting the process and take corrective/preventive action * Monitor agents to identify errors, deviations & initiate corrective measures. * Provide actionable data to various internal support groups as needed. * Conduct feedback sessions with Agents. * Participate in design of quality standards. * Prepare and analyze internal and external quality reports for management staff review."

Job posted by:

Mayur Technosoft Pvt Ltd