Customer relationship management, Business development, Good communication skills, B2B/Corporate Sales, Lead generation, Technical Support, Outbound calling, Inbound calling
Permanent
Full Time
09:00 AM - 06:30 PM
Hindi, Kannada, English
Male/Female
Job description:
Lordshire Information Research Services Private Limited is a research oriented company targeting the healthcare and education industries.
We are looking for enthusiastic individuals who are excited to join us in our start-up journey
Responsibilities
Will have to handle calls (Inbound & Outbound).
Properly escalate unresolved issues to appropriate internal teams
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Staying calm under pressure and having wonderful customer facing experience.
Desired Qualities
Previous experience in a technical/customer support role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Proficient in cloud based telephone systems like dialstreet/exotel/knowlarity
Ability to multi-task
Job posted by:
Lordshire Information Research Services Pvt Ltd
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