• 0-5 yrs
  • 8000-15000 p.m.
  • Signature 2 Internal Rd, Makarba, Ahmedabad, Gujarat 382210, India
  • 6
  • Telecaller / Customer Care
  • Airlines, Hospital, Hotel & Restaurant, Telecom, Banking & Finance, E-commerce, Others
  • Customer relationship management, Cold calling, Tele Sales, Tele Marketing, Telephone operator, Outbound calling, Inbound calling, Others(Telecalling)
  • Permanent
  • Full Time
  • 10:00 AM - 06:30 PM
  • Hindi, English, Gujrati
  • Female

Job description:

Interviews are being held on Saturday 23/06. Job Description: -Should have good communication skills. -Should be analytical with good interpersonal skills. -Must have 0-2 years of call center/ BPO experience over phone support -Should know to create MIS/ data in the given format -Should be IT Savvy (Excel, power-point, word, web browsing, mails, etc.). Job Description -Answer Inbound Customer Service Call as well as Key Customers who have specific queries. -Take care of concerns raised by key customers and help them with solution over email or phone -To coordinate with internal team to find the status and get it resolved before replying to customers - to and record complaints in the Customer Service application. -Answer queries and resolve problems and give clarity on desired information. -Prepare report and MIS as per required format on daily basis. -Work and be part of Customer Response Team and work in team with solution-centric approach.

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