Microsoft Excel/Word/PowerPoint, Good communication skills
Permanent
Full Time
10:00 AM - 06:00 PM
English, Hindi
Male/Female
Job description:
Position : Sr. Executive
Qualification : HSC/Any graduates
Experience : 1-2
Location : Mumbai
Gender : Female
Job Description
1) Retain clients expressing desire to cancel the booking / contract due to delay in project or various other reasons
2)Win-back clients who have already cancelled and get their trust and investment back in the business
3)Direct negotiation with the entitled clients about refunds and other payments
4)Deed of cancellation (DOC) closure meet with the cancellation clients,ensuring all the Ts&Cs are discussed correctly and customer's exit experience is smooth & wonderful
5)Managing the overall refund/payment inventory for cancellations, including designing a detail Plan Of Action for refund/payment disbursement to the clients
6)Preparing and sending in Daily, Weekly and Monthly report to the senior management
7) Very Good communication skills: Fluency, Grammar, & Neutral accent (B29 & above
Job posted by:
Intelact Business Solutions
Posted on: 07-08-2018
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