• 0-3 yrs
  • 15000-20000 p.m.
  • Captain Vijyant Thapar Marg, A Block, Sector 2, Noida, Uttar Pradesh 201301, India
  • 30
  • Call Centre
  • Domestic, International, Voice, Non-Voice, Others
  • Client onboarding, Team handling, Outbound process, Inbound process, Voice process, Customer care/support
  • Permanent
  • Full Time
  • 09:00 AM - 06:00 PM
  • English, Hindi
  • Male/Female

Job description:

KEY ACCOUNTABILITIES/ RESPONSIBILITIES: • Analyzing and sharing feedback of calls made by agents. • Identifying fatal errors and non-fatal errors impacting the process and take corrective/preventive action • Monitor agents to identify errors, deviations & initiate corrective measures. • Provide actionable data to various internal support groups as needed. • Conduct feedback sessions with Agents. • Identify the gaps in current process & systems in order to improve overall quality of operations. • Participate in design of quality standards. • Prepare and analyze internal and external quality reports for management staff review. SALARY- 20k CTC Primary Qualifications: Any Bachelors degree or three year diploma Should have good communication skills Good Excel Knowledge Logical Approach required. Experience should be minimum 6 months in Quality/Verifier domain. Should be QA/Verifier on papers. Call on - 9910479040

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