• 0-5 yrs
  • 9000-15000 p.m.
  • Ahmedabad, Gujarat, India
  • 100
  • 10:00 AM - 06:00 PM
  • Call Centre
  • Domestic, International, Voice, Non-Voice, Others
  • Microsoft Excel/Word/PowerPoint, Customer relationship management, Good communication skills, Inbound process, Voice process, Customer care/support, BPO operations
  • Permanent
  • Full Time
  • 10:00 AM - 06:00 PM
  • English, Gujrati, Hindi
  • Male/Female

Job description:

JOB DESCRIPTION The High end Call Centre agent will handle the customer’s inbound transaction Knowledgeable in handling Mobile Internet transactions The agent will also be responsible for upselling/cross-selling on the Inbound call Role And Responsibilities: To achieve desired customer delight by ensuring satisfactory response to customer interaction. Manage Customer Interactions through Inbound voice and data contact. Appropriate escalation of unresolved complaints. Update the existing database with changes and status of each Customer query/resolution. To ensure satisfactory resolution of varieties of issues. To interface with respective work center for resolution of complaints. Manage resolution of billing queries/ Issues. Be adequately trained and updated on any changes that take place from time to time. Managing service delivery

Job posted by: