• 0-2 yrs
  • 15000-32000 p.m.
  • Bengaluru, Karnataka, India
  • 50
  • Call Centre
  • Domestic, International, Voice, Non-Voice, Others
  • Good communication skills, Team handling
  • Permanent
  • Full Time
  • 09:00 AM - 06:00 PM
  • Kannada, Hindi, English
  • Male/Female

Job description:

Job Description A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like category and marketing from time to time in order to solve customer’s product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism. Responsibilities  Proactively attend all the queries, complaints, requests across the company’s social media platforms  Proactively and continuously keep the customer and stakeholders informed about the status of the problem  Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly Requirements  Good command over English Language, ability to effectively communicate information in written format

Job posted by:

MIT solutions