• 1-2 yrs
  • 10000-15000 p.m.
  • Michael Palaya, New Tippasandra, Bengaluru, Karnataka, India
  • 5
  • 10:00 AM - 05:00 PM
  • Call Centre
  • Domestic, International, Voice, Non-Voice, Others
  • Customer relationship management, Good communication skills, Outbound process, Inbound process, Voice process, Customer care/support, International Sales
  • Permanent
  • Full Time
  • 10:00 AM - 07:00 PM
  • Malyalam, Hindi, Marathi
  • Male

Job description:

Primary Skills •Telephone etiquette •Microsoft Excel •Good Communication skills •Excellent command over English and Hindi •Flexible to work on Sunday, if required. The primary responsibilities of a Customer Support Executive would be: Handling Non-sales calls and sales calls (In bound & out bound calls). Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments. Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications. Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same. Refer unresolved customer grievances or special requests to designated departments for further investigation.

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