• 0-2 yrs
  • 8300-16000 p.m.
  • Navi Mumbai, Maharashtra, India
  • 50
  • Call Centre
  • Domestic, International, Voice, Non-Voice, Others
  • Sales support, Tele Sales, Tele Marketing, Client servicing, International Sales, BPO operations
  • Permanent
  • Full Time
  • Male/Female

Job description:

Listening to and understanding the customers requirements through Call o Asking the correct questions probing and prompting the customer wherever required o Capturing accurately sufficient detail to enable the backend team to understand the problem and address it quickly o Timely and accurate capturing all the information given by the customer o Talking fluently in the customers language Managing the call through o Creating empathy with the customer and building the customers confidence o Emphasising key words, handling objections and using product / service benefits to respond to customer queries and objections o Offering first interaction resolution wherever possible o Using front end empowerment tools as authorized to correctly address issues Age Limit-36 Pickup and Drop Available till Station Need someone who can join immediate Qualication -12 Pass Needed

Job posted by:

Gatik Consulting