Customer relationship management, Good communication skills, Sales support, Voice process, Customer care/support, BPO operations
Permanent
Full Time
Hindi, English
Male/Female
Job description:
A customer care executive will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
the target is to ensure excellent services standards, respond and efficiently to customer inquires and maintain high customer satisfaction.
Manage large amounts of incoming calls
Generate the sales
identify and assess customers'needs to achieve satisfaction
Build sustainable3 relationship and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer accounts and file documents
Follow communication procedures, guid
Job posted by:
Education Solution Institute
Expired
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