• 0-2 yrs
  • 12500-20000 p.m.
  • Gurugram, Haryana, India
  • 50
  • 10:00 AM - 06:30 PM
  • Call Centre
  • Domestic, International, Voice, Non-Voice, Others
  • Customer relationship management, Good communication skills, Sales support, Voice process, Customer care/support, BPO operations
  • Permanent
  • Full Time
  • English, Hindi
  • Male/Female

Job description:

A customer care executive will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. the target is to ensure excellent services standards, respond and efficiently to customer inquires and maintain high customer satisfaction. Manage large amounts of incoming calls Generate the sales identify and assess customers'needs to achieve satisfaction Build sustainable3 relationship and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer accounts and file documents Follow communication procedures, guid

Job posted by:

Education Solution Institute