• 2-4 yrs
  • 25000-45000 p.m.
  • Delhi, India
  • 20
  • Call Centre
  • Domestic, International, Voice, Non-Voice, Others
  • Microsoft Excel/Word/PowerPoint, Customer relationship management, Good communication skills, Team handling, Others(Quality Analyst,QA (BPO))
  • Permanent
  • Full Time
  • Male/Female

Job description:

"Job Description Quality analysis- Outbound/ Inbound process. Monitoring & calibrating over calls. Auditing calls on a daily basis. Recording feedback of customer service representative. Document the entire quality testing process. Collate daily and weekly reports. Excellent communications skills BPO experience is mandate Should be aware of Basic QC tools Exceptional listening & analytical skills Experience in analyzing data & making recommendations Strong knowledge of customer care processes and techniques"

Job posted by:

C Dial