Microsoft Excel/Word/PowerPoint, Customer relationship management, Good communication skills, Team handling, Others(Quality Analyst,QA (BPO))
Permanent
Full Time
Male/Female
Job description:
"Job Description
Quality analysis- Outbound/ Inbound process.
Monitoring & calibrating over calls.
Auditing calls on a daily basis.
Recording feedback of customer service representative.
Document the entire quality testing process.
Collate daily and weekly reports.
Excellent communications skills
BPO experience is mandate
Should be aware of Basic QC tools
Exceptional listening & analytical skills
Experience in analyzing data & making recommendations
Strong knowledge of customer care processes and techniques"
Job posted by:
C Dial
Expired
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